FAQ's and Troubleshooting

A curated list of the most commonly asked questions by madgicx.com customers

38 articles in this collection
Written by Emily French and Madgicx Support Team

How much Pixel data is required to create Madgicx Audiences

Explaining the different audiences and the amount of data needed to create those audiences and start seeing results

Written by Emily French
Updated this week

Madgicx Mobile

How to review your stats on the go!

Written by Emily French
Updated over a week ago

How do I launch Ads into my Ad Sets & Campaigns?

Check out our new-and-improved feature to launch your ads

Written by Madgicx Support Team
Updated over a week ago

How do I connect the Madgicx Extension?

Written by Madgicx Support Team
Updated over a week ago

What is Sunsetting on the Ad-Set Level?

Explanation of the Sunsetting Tactic on the Ad-Set Level

Written by Madgicx Support Team
Updated over a week ago

What is Surf on the Campaign level?

Explanation of Surf on the Campaign Level

Written by Madgicx Support Team
Updated over a week ago

What is Surf on the Ad-Set Level?

Explanation of Surf on the Ad Set Level

Written by Madgicx Support Team
Updated over a week ago

How do I stop uninterested audiences from seeing my Ads?

Ad Care on Madgicx, manages the unsubscribe process by creating an unsubscribe link to people who are uninterested in seeing your Ads

Written by Madgicx Support Team
Updated over a week ago

Are You Ready to Start Bid Testing?

Who should use Bid Testing and the four strategies we offer in Madgicx

Written by Madgicx Support Team
Updated over a week ago

Troubleshoot - IG & FB Permission Checks

Follow these steps to solve Instagram and Facebook permission issues

Written by Madgicx Support Team
Updated over a week ago

Re-establish your Facebook Token

How to reauthenticate your token If you don't have permission to your Facebook Page while using Madgicx

Written by Madgicx Support Team
Updated over a week ago

What Are the Best Audiences for Lead Generation?

Get started with the best audience selection for lead generation

Written by Madgicx Support Team
Updated over a week ago

Why Can't I See My Ads Using the Ads Picker?

FAQ's & Troubleshooting

Written by Madgicx Support Team
Updated over a week ago

How to A/B test using different Lookalike Percentages

How to conduct a quick A/B test by splitting the LLA %

Written by Madgicx Support Team
Updated over a week ago

How to Read Madgicx Color Grading

Written by Madgicx Support Team
Updated over a week ago

How to set up a catalog category within Facebook

Selecting a category on Facebook in order to choose category affinity audiences

Written by Madgicx Support Team
Updated over a week ago

Is Madgicx the Tool For Me?

Recommendations for new Facebook ads manager users.

Written by Madgicx Support Team
Updated over a week ago

Where can I find tutorials?

Find the App guide on Madgicx

Written by Madgicx Support Team
Updated over a week ago

How to choose your Madgicx Plan

An Article About our New Pricing

Written by Madgicx Support Team
Updated over a week ago

What is the difference between Lead Gen, E-commerce and App Installs experience?

Learn how his feature can be of good use if your business is already focused on any of this 3 niches.

Written by Madgicx Support Team
Updated over a week ago

Troubleshooting

My automation tactics aren't working

Step by step help for automation tactics issues

Written by Madgicx Support Team
Updated over a week ago

Fetch Ads & Posts Using the ID

The Madgicx ad picker

Written by Madgicx Support Team
Updated over a week ago

Why Can't I Find Some of My Ad-Sets in the Campaign Overview?

Written by Madgicx Support Team
Updated over a week ago

I Can't Find My Catalogs

Step by step guide for catalogs issues

Written by Madgicx Support Team
Updated over a week ago

Getting started & learning

Meet our eRFM Customer Module

What is the eRFM customer module

Written by Madgicx Support Team
Updated over a week ago

When do the Automation tactics reset?

Written by Madgicx Support Team
Updated over a week ago

How do I create ads in Madgicx?

How to create ads using Madgicx

Written by Madgicx Support Team
Updated over a week ago

Why aren't my Audiences Delivering?

Written by Madgicx Support Team
Updated over a week ago

What's ROAS and ROAS (unified mean)

What is ROAS and ROAS unified

Written by Madgicx Support Team
Updated over a week ago

How to White Label Assets on Madgicx?

Written by Madgicx Support Team
Updated over a week ago

What are the built-in audience exclusions in Madgicx?

Madgicx exclusion explained

Written by Madgicx Support Team
Updated over a week ago

How do I get started

How to start using Madgicx

Written by Madgicx Support Team
Updated over a week ago

Madgicx account

How Do I Unsubscribe from Madgicx?

How to go about unsubscribing from Madgicx

Written by Madgicx Support Team
Updated over a week ago

Performance questions

How do I gain insights from the ARR dashboard?

Gain invaluable insights from the strategic dashboard

Written by Madgicx Support Team
Updated over a week ago

How do I know which of my Ad copies are doing the best?

Use Madgicx tools to improve your Ad copy performance

Written by Madgicx Support Team
Updated over a week ago

How do I find my best creatives?

Using Madgicx's Creative Insights!

Written by Madgicx Support Team
Updated over a week ago

How do I get started with Madgicx audiences?

How to launch new audiences

Written by Madgicx Support Team
Updated over a week ago

Madgicx.com vs. Competitors

Madgicx vs. Revealbot

Madgicx is the #1 Facebook Ads software in the market. Customers who switched see an average increase of 2X ROAS.

Written by Madgicx Support Team
Updated over a week ago