Please follow this guide to make sure there are no Permission issues regarding your Instagram Pages, Facebook Pages, and catalogs.

Facebook, catalog, and ad accounts:

Step 1.

Go to Business Settings: Click on the 'Settings' gear icon.

A page should load that looks like this: Select 'People' under 'Users': Find your name in the list on the right, and click on it.

Step 2.

On the left side of the screen, a panel should open up looking like this: Click on 'Add Assets'.

This window will open up: Make sure to choose the page you want to add, and to grant it maximum access is granted by enabling 'Manage Page'.

Finally, click Save Changes.

Step 3.

Before closing, repeat the same process but now on:

  • Ad Accounts
  • Catalogs

You did it!

Adjusting Instagram permissions

Step 1. Let's go back to Business Settings:

This time we'll click on 'Instagram account' and me sure ours is connected. If you don't see it in the list on the right, press on the blue 'Add' button.

When this window pops up, enter your credentials and log in

Step 2.

Lastly, we want to make sure your Facebook Page is connected to your Instagram account.

Go to your Facebook page and then press on 'Settings':

Then click on Instagram. This is what you will see if your page is properly connected.  

If not, connect it by clicking on 'Connect Account'. 

And lastly, go to Madgicx's settings and press 're-authenticate'.

If these steps did not solve your issue, please review our article title "Re-establish your token connection and regain access to your page" or Click below 

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